Challenges in the Hospitality Sector
Customers are better informed than the associates and hospitality brands work hard to increase their level of customer engagement and brand promise.
High employee turnover affects profits. With a turnover rate of around 60 percent for low-level employees, employee attraction, and retention is a top issue for the hospitality industry. Executives and general managers must balance the industry’s relatively low wages with training and management track programs. As well, trained employees increase customer satisfaction.
Gaining customer insights
Hospitality organization have large volumes of data on their customers’ behavior, but they don’t necessarily have the right tools to interpret that data or know what to do with it. Data about customers and their behavior history, combined with their social media activity data, can be analyzed and help the business add value to the guest experience.
Changing business models
Today’s digital consumers are creating a sense of urgency for hospitality organizations to take the last decade of digital marketing activities and reorganize, add new skills, formalize processes, and build out an operation that can exploit data and technology. Funding innovation and guest engagement means that cost reduction is critical. In addition, the platform for the development and delivery of business applications should support the customers’ expectations of the travel process. A key example is the need for enhancing Internet-based passenger reservation systems.
Improving Productivity through O365
iLink helps you leverage Office 365 and improve productivity through mobile, social, and collaborative work experiences- anywhere they work – on PCs, Macs, and mobile devices.
Providing your mobile employees with access to productivity tools and customer and product information from the guest property can help them to engage more effectively.
Business Insights through Power BI
iLink leverages Power BI to help hospitality customers realize the value of their data dividend by combining diverse data streams, , delivering data insights to more people within the organization, and timey access to data.
With iLink’s managed service solution, we take care of your complete IT Services or specific components of your IT services end to end. improved predictability.
We help hospitality customers save cost and improve IT operational efficiency by moving their data, servers etc to cloud and modernizing their infrastructure.
App Modernization and Migration
iLink helps hospitality customers with end to end modernization – migrate between one platform to another, one technology to another and one domain to a different one.
iLink understands agile software development. They put together an excellent team for our project and quickly delivered a fully functional product. I am happy to recommend iLink for their product development expertise.
iLink has done a fantastic thorough work and met very tight timelines. I will use their services again and I am one happy client.
iLink goes above and beyond, working around the clock, to make sure our site is up and running properly. They concern themselves with our overall functionality and have even alerted us when other systems/vendors have failed. They set the standard.
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